Refund policy

30-Day Money-Back Guarantee

 

We want you to love your TidyPaw. If you're not happy with your order for any reason, contact us within 30 days of delivery and we'll give you a full refund of the product price.

 

Damaged or defective items: if your order arrives damaged or doesn't work, send us a photo within 30 days of delivery and we'll send a free replacement or a full refund, whichever you prefer. You don't need to return the damaged item.

 

How to request a refund: reach out through our Contact page with your order number. Refunds are issued to the original payment method within 5-10 business days after approval.

 

Order cancellations: you can cancel your order within 12 hours of placing it for a full refund. After that, the order may already be processing.